FAQ

Returns

If you are not 100% satisfied with your purchase, you may return your purchase to us within 30 days of purchase. (Returns must be brand new and unused, in the state you received them, and in original packaging)

The return shipping cost will not be reimbursed.

When the package is returned to our office, it may take 3-4 days for us to inspect the items. Refund will be processed within 7 days thereafter to your credit card or original payment method.

Opened items (and unused) will only be eligible for return if there is a factory defect. For example, if the threads inside a screw hole is missing. Items that are broken or bent from crashing will not be eligible for return.

We strongly recommend you to communicate with us by sending us an email to cs@japan-trendy.com to tell us the problems before you do anything about return because most of the time the problem can be solved very easily, for example we can ship to you a new pack or the missing screws that you do not need to return yours to us, both of us saving time and cost and both of us are happy !

Once your returns arrive in our local post office, it may take 3-4 days for us to retrieve your package and inspect the items. Refund will be processed within 7 days thereafter to your credit card or original payment method.

Please take clear photos describing the defective or broken item(s) and email them to us. Upon inspection we will notify you whether the item(s) can be replaced. We will notify you via email within 1 business day upon receiving the photos of the defective item(s).

Our return address is: Room1307,7-7 Tsurumi 1-Chome Osaka City, Osaka, Japan area code: 538-0053

*If you are returning defective items and need replacement parts, you may take a photo of the shipping receipt and send it to us through email. Once the receipt is confirmed the replacement items will be shipped out within the next business days.

Order Status

After placing an order with Japan Trendy official website, you will receive a confirmation email from us acknowledging that we have received your order. If you do not receive this email within a few minutes, please email us ( cs@japan-trendy.com ) . 

You may use the Japan Trendy Order ID (6 digits) from the order confirmation email together with your last name to track your order To view your complete order history, you must create an account If you are still unable to view your order status, please feel free to contact us. 

Our working days are from Mondays to Fridays, if your order is placed at Friday night ( HK Time), it is possible that you do not receive any feedback from us until the coming Mondays, otherwise, if you make the purchase during the rest of the days of the week, you should get our confirmation within 24 hours and we are able to ship out the parcel with tracking number provided within 72 hours.

After we are shipped, it will have one confirmation letter include with item tracking number information.

Please contact the Customer Service Officer at cs@japan-trendy.com immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

Shipping

We use Japan Post as our sophisticated logistics provider, it takes 24 to 48 hours to reach you, for all local parcels, we use SF Express that you can get the order on your hand in 1 day.

Japan Trendy is not responsible for the custom and VAT import taxes that might be needed for shipping to certain countries. If your country requires these taxes, please ensure that you are aware of these charges first, contact us if you need a special arrangement but any charges required after we've shipped it is the responsibility of the individual who purchased the order.

Tracking Your Package

Make sure you have registered an account with Japan Trendy with the same email that you placed your orders with. Login, then you can track your order there.

Non-Receipt

Our delivery success rate is over 99.95%. Orders normally arrive within 15-20 days. If you suspect your order is lost in transit, you may contact us via cs@japan-trendy.com

Back Order

If we have insufficient stock of a product, you will be notified of this as quickly as we can. You can choose to wait until the product becomes available, or change to equivalent value items, or cancel your order and get a refund. If you still want this item, we will ship your back ordered items to you again immediately when it becomes available. No extra shipping charge is incurred.

Communications With Us

You may contact us by phone, e-mail, or send us a message on Facebook. Our office hours are 10:00am to 6:00pm Hong Kong Time.

Payment Information

We currently accept Visa, MasterCard, and Paypal for all orders.

We do not ask for your credit card information. All of our transactions go through Paypal. Credit card details are entered in Paypal's website only. In our one-page checkout, all information is encrypted and transmitted to Paypal.

Paypal

PayPal is an e-commerce business allowing payments and money transfers to be made through the Internet. PayPal serves as an electronic alternative to traditional paper methods such as cheques and money orders. One advantage of using PayPal Checkout is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

You can sign up for a PayPal account by going to https://www.paypal.com.

Exisiting Paypal users can login to their account, review the order and click 'Pay Now' to complete the transaction.
If you do not have a Paypal account, you may click on 'Continue' on the bottom left side of Paypal's login page and enter your credit card information and other order details.

You may contact PayPal customer service by calling 1-888-221-1161 or go to https://www.paypal.com for support and additional information.

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About Us

We are located in Hong Kong. Warehouse in Japan Osaka.

We understand security is an important issue so we work hard to provide a safe and secure online shopping experience. We also respect your privacy and honor your rights, and we're committed to protecting them.